Frequently Asked Questions
Hopefully, we've answered your question here, but if not, feel free to contact us!
- What are your payment options?
- Can I collect my order in-store?
- Are your prices the same in-store?
- Can I have my order delivered to an alternative address?
- How do I track my order?
- Will my order arrive in one package?
- My order hasn't arrived. Where is it?
- Can I get something sent to a BFPO address?
- Do you ship abroad?
- How do I obtain my invoice / VAT receipt?
- What is your returns and refunds policy?
- I am arranging a charity event. Do you donate gifts or products to charity?
- How can I contact you?
What are your payment options?
We accept all major credit and debit cards, Visa, Visa Debit, Visa Electron, MasterCard, Maestro, Discover and American Express. Credit and debit card transactions are processed by Braintree, a PayPal company. Braintree is one of the premier payment processors offering the highest level of security possible, so you can pay safe in the knowledge that your details are secure.
PayPal is one of the safest and fastest ways to pay online. Make purchases using your linked credit or debit card, your verified bank account or the balance in your PayPal account. PayPal encrypts all of its customers’ data to the highest possible standard. PayPal also offer full buyer protection on qualifying items. You do not have to have a PayPal account to use PayPal.
If you prefer to pay over the phone, we can take payment over the telephone using a credit or debit card. Click the 'Pay by Telephone' option during checkout, place your order, then allow a few minutes for your order to reach us before calling us. Our phones are manned 9am to 5pm, Monday to Friday. Payment can also be made in-store if you are collecting your item(s) from us.
Can I collect my order in-store?
Yes, you are welcome to collect your order in-store at our Winton store, just click the 'Collect from Store' option during checkout. Please feel free to shop in-store though, as you may find something else you like that we haven't put on our website yet!
Are your prices the same in-store?
Most items on gt-originalwarehouse.com are available within our stores at the same price, however, prices may differ from time to time as we may run website or store exclusive offers. We do not price match between our store and website in such instances.
Can I have my order delivered to an alternative address?
Yes you can. During checkout, you have the option to choose a different delivery address if this is preferable.
How do I track my order?
You can track the status of your order at any time by logging into your account, or clicking this link if you don't have an account with us. Simply enter your order number, which can be obtained from your order email confirmation, your billing name and email address or postcode. If your order has been dispatched to you on a tracked service, you can track the status of your delivery from there as well.
Will my order arrive in one package?
We may split your purchases in to multiple packages, depending on weight, dimensions or carrier restrictions. You will not be charged extra if this is the case. Split deliveries may not arrive at the same time, so please don't worry if the carrier only delivers part of your consignment, as the rest of your order may still be in transit.
My order hasn't arrived. Where is it?
If you are expecting a parcel and haven't received it, please try these basic places to locate your order before contacting us:
1. Has a relative or someone else in your home taken in the parcel? Please check that someone hasn't taken receipt of your order and has forgotten to inform you.
2. Has your neighbour taken your parcel in for you? You may not have a calling card, but it is always worth checking with your next door neighbour, just in case!
3. Does your premises have a concierge? If your building has a concierge or similar, please contact them to make sure they are not holding your parcel for you.
4. Have you looked in any outside cupboards or buildings? We have had past experiences of items being located in electric cupboards, sheds, etc. Also have a look in your dustbins as well.
If you were out when delivery of your order was attempted, please refer to the below:
Royal Mail Deliveries:
If your order was sent with a tracking number, you can track the status of your Royal Mail consignment here.
If we shipped your order with Royal Mail, typically you should receive it within 1-3 working days of the dispatch date. However, Royal Mail don't classify postal items as lost until 10 working days have passed, so we are unable to replace lost items until this time has elapsed.
We often find mislaid items are located at the customer's local Royal Mail sorting office/delivery depot, and their postman has not carded them, so please contact your local depot/office if you are expecting a parcel and haven't received it.
Please call Royal Mail on 08456 050767 to locate your local delivery office, or by clicking here.
You can track the status of your Parcelforce consignment here.
You can track the status of your APC Overnight consignment here.
If your item(s) have been dispatched by Courier, a tracking number will have been emailed to you, either separately or in your dispatch confirmation email. Your item(s) should be delivered within 1-3 working days, please use the tracking number to check the status of your delivery. Delivery will take place between 8.00am - 5.30pm, and will require a signature.
If there is no one available to sign for the item when they attempt delivery, our courier will leave a calling card, for you to re-arrange delivery on a day preferable to you, or alternatively collect your goods from their depot, or your local Post Office, if your order was dispatched with Parcelforce. You will need to make rearrangements within 5 working days, after which time the item will be returned to us. Should this happen, you may be required to pay for re-delivery.
Can I get something sent to a BFPO address?
We can only send goods to BFPO addresses based in the UK.
Do you ship abroad?
Yes we do. International delivery is available to Europe and most Worldwide destinations. To find out the shipping charge to your country, add the required items to your basket, go to your shopping basket, enter your address details and click Get a Quote to see all available delivery methods. If you do not see any shipping rates for your country, please contact us as we may still be able to ship to your address.
Please note, we are not able to ship certain products abroad, either due to their nature or carrier restrictions. Products not able to be shipped internationally will be marked as such on the product page, under the Additional Information tab.
How do I obtain my invoice / VAT receipt?
You can view and print your invoice or receipt directly from within your account or clicking this link. Simply enter your order number, which can be obtained from your order email confirmation, your billing name and email address or postcode.
What is your returns and refunds policy?
You can view our full returns and refunds policy by clicking here.
I am arranging a charity event. Do you donate gifts or products to charity?
Yes we do. Donation requests need to be in writing on headed paper to the following address: The Manager, Geeantee Wholesale Ltd, 405-409 Wimborne Road, Bournemouth, Dorset, BH9 2AJ. Please note that we do get many donation requests, and cannot adhere to them all.
How can I contact you?
Click the Contact Us link at the bottom of any page, or alternatively call us on 01202 530723. We are available 9am to 5pm - Monday to Friday for internet queries. We endeavour to respond to all queries the same working day.